Last updated: 8 August 2026
What we collect
We may collect the details you add to a song, such as names, memories, messages, music choices and pronunciation tips. We may also collect your contact, order and support details, plus basic information about your device, browser and how the site is working.
Never put card details in a song or support message. Our payment provider handles card details at checkout.
Why we use it
We use this information to make and deliver songs, run private listening pages, process orders, answer questions, prevent misuse, improve the service and follow the law. We do not sell your personal information.
Details about someone else
A personalised song often includes another person’s details. Only add information that is suitable and that you have a legal reason to use. Avoid health, money, identity, exact location or other sensitive details unless they are truly needed and you are allowed to share them.
AI and the companies that help us
We may send song instructions and related details to trusted companies that help us make audio or text, host the site, take payments, stop abuse, deliver messages or provide support. These companies must handle the information under their own privacy, security and contract rules.
Information may be handled overseas
Dear Arthur works online, so some trusted providers may handle information in another country. Where the law requires it, we use legal protections for sending information overseas.
How long we keep it
We keep information only for as long as we reasonably need it to run the service, provide support, keep things secure, keep financial records and follow the law. Different information may be kept for different lengths of time. We cannot promise to keep every private song page forever.
Keeping information safe
We use reasonable security measures, but no online service can promise perfect security. Keep private links private. Contact us quickly if you think a link or account detail has been exposed.
Children
Dear Arthur is not designed for children to submit personal information independently. A parent or responsible adult should create and share children’s songs and invitations parent-to-parent.
Your choices and rights
Depending on where you live, you may be able to ask us to show you, correct, delete or give you a copy of your personal information. You may also be able to ask us to stop some uses of it or withdraw permission.
We may still need to keep some information for legal, payment or fraud-prevention records.
Contact us
Have a question? Visit our contact page or email hello@deararthur.com.
Include enough information for us to understand the request, but never send full payment-card details or passwords.